The Virginia Bankers Association (VBA) is working closely with its 100 member banks across the state in proactively addressing the current Coronavirus (COVID-19) pandemic.
As the COVID-19 situation evolves, Virginia banks are taking aggressive steps to safeguard the health and safety of their customers, staff and communities while ensuring the delivery of important financial services such as money and credit availability.
Federal and state regulation requires financial institutions to have continuity plans and testing processes in place which address pandemic response scenarios. While each individual bank’s plan may differ slightly, banks are communicating with their customers and offering them multiple ways to interact and accomplish their banking needs during this time when social distancing is a priority for all. Among these steps:
•Banks are encouraging customers to utilize drive-thru, digital and ATM channels for transactional services.
•Customers facing financial hardships as a result of COVID-19 should contact their bank to discuss their individual situations; the earlier the contact with your bank, the better.
•Banks may adjust hours and/or limit lobby access in some branches beginning Monday, March 16, and will have messaging on their website and social media channels with information, so customers will know how best to make appointments to meet with bankers, access safe deposit boxes, and handle other transactions in branches not readily achievable through ATMs or digital banking.
•Banks have enhanced cleaning and sanitary practices to help mitigate the potential spread of the virus.
•Banks are implementing travel restrictions for their staff members.
•Many non-customer-facing bank employees are being asked to work from home until further notice.
In addition, the VBA is working closely, and routinely communicating with, state and federal bank regulatory agencies and Virginia elected officials to ensure the efficient and effective delivery of banking services and access to liquidity.