Some businesses are legendary for their terrible customer service. Others, meanwhile, will go out of their way to help make sure the customer gets what they want and need with as little trouble as possible. The Montross Award Program was established to congratulate those in the latter category, and this year, one of the first places to receive an award was the Westmoreland Medical Center.

The medical center was picked for its award in the category of Family Medicine & General Practice on January 27. A non-profit community health center, it was originally started with the goal of providing care to people with care that have limited access to it. In 2018, it serviced over 44,000 patients.

In a release, the Montross Award Program stated, “Each year, the Montross Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Montross area a great place to live, work, and play.

“The program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations, and other business advertising and marketing groups. Our mission is to recognize the small business community’s contributions to the U.S. economy.” 

Winners are selected after the people in the program look over information that is gathered from various sources, with a focus on quality over quantity, with winners picked based on the information that was gathered by the program as well as the data given by third parties. 

According to the Award Program, the awards it grants provide a host of benefits to those that receive them, ranging from being a potentially powerful sales tool to extra publicity.

According to their website, the Award Program “chooses only the best of local businesses, focusing on companies that demonstrated their ability to use various marketing methods to grow their business in spite of difficult economic times. Those chosen often exemplify the best of small business, often leading through customer service and community involvement. For most companies, this recognition is a result of your dedication and efforts as well as the work of others in your organization that have helped build your business. Those that are granted this are part of an exclusive group of small businesses.”

There are several other businesses that have received this year’s round of awards, and according to the M.A.P.’s website, they will issue more press releases as time goes on.

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